4.9/5
4.9/5

Terms & Conditions

Effective Date: July 6, 2026

Welcome to Second City Blinds. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products and services from Second City Blinds. By accessing our website, requesting a quotation, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.


1. About Us

Second City Blinds provides custom window treatments including, but not limited to:

  • Roller Blinds
  • Zebra Blinds
  • Vertical Blinds
  • Venetian Blinds
  • Cellular & Honeycomb Shades
  • Roman Shades
  • Motorized Blinds
  • Shutters
  • Curtains & Drapery

Products may be custom manufactured according to your specifications.


2. Quotes & Estimates

  • All quotations are provided without obligation.
  • Unless otherwise stated, quotations remain valid for 30 days.
  • Prices may change after this period due to material or supplier cost changes.
  • Additional work requested after the original quotation may incur extra charges.

3. Orders

An order becomes confirmed only after:

  • Your acceptance of our quotation;
  • Any required deposit has been received; and
  • We confirm your order.

Once production of custom products has started, orders cannot normally be changed or cancelled.


4. Measurements

Customers may:

  • Request a professional measuring service from us; or
  • Supply their own measurements.

Where measurements are supplied by the customer:

  • The customer accepts full responsibility for their accuracy.
  • Second City Blinds cannot be responsible for products manufactured using incorrect customer-provided measurements.

5. Product Variations

Because our products are custom manufactured:

  • Colours may vary slightly from website images or printed samples.
  • Fabric texture, grain direction and dye batches may differ slightly.
  • Minor manufacturing tolerances are normal and do not constitute defects.

We recommend requesting fabric samples where available before placing your order.


6. Pricing

All prices are shown in the applicable currency unless otherwise stated.

Prices may exclude:

  • Taxes
  • Delivery charges
  • Installation charges

These will be clearly identified before payment.


7. Payment

Payment terms may include:

  • Deposit at the time of ordering
  • Balance prior to installation
  • Balance upon completion

Accepted payment methods may include major credit/debit cards, bank transfer, or other approved payment methods.

Failure to make payment may delay manufacture or installation.


8. Delivery

Estimated delivery dates are provided as guides only.

Although we make every effort to deliver within estimated timeframes, delays may occur due to:

  • Manufacturing
  • Supply chain interruptions
  • Shipping carriers
  • Weather
  • Circumstances beyond our control

We are not liable for indirect losses arising from delivery delays.


9. Installation

Where installation services are purchased:

The customer agrees to:

  • Provide safe access to the property.
  • Ensure installation areas are clear.
  • Notify us of hidden electrical wiring, plumbing or structural issues.

Additional charges may apply if installation cannot proceed due to site conditions outside our control.


10. Returns & Cancellations

Most Second City Blinds products are custom-made.

Therefore:

  • Custom products are generally non-returnable.
  • Custom products are generally non-refundable unless faulty or incorrectly manufactured.

If an order has not entered production, cancellation requests may be considered at our discretion.


11. Damaged or Defective Products

Please inspect your order promptly upon delivery or installation.

If you believe an item is:

  • Damaged
  • Defective
  • Incorrect

Please notify us within 7 days.

We may inspect the product before arranging repair, replacement or another appropriate remedy.


12. Warranty

Manufacturer warranties apply where available.

Our warranty does not cover damage caused by:

  • Misuse
  • Improper installation by others
  • Accidents
  • Neglect
  • Abuse
  • Normal wear and tear
  • Unauthorized repairs or modifications

Warranty periods may vary depending on product type.


13. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software.
  • Interfere with website operation.
  • Use automated tools to scrape website content.
  • Submit false or misleading information.

We reserve the right to restrict access for misuse.


14. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product photography
  • Graphics
  • Text
  • Designs
  • Layouts

is owned by or licensed to Second City Blinds and is protected by copyright and intellectual property laws.

No content may be copied, reproduced or redistributed without prior written permission.


15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Their policies
  • Their security
  • Their products or services

Accessing third-party websites is at your own risk.


16. Limitation of Liability

To the fullest extent permitted by applicable law, Second City Blinds shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Lost profits
  • Business interruption
  • Loss of data

Our total liability shall not exceed the amount paid for the affected order.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.


17. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Supplier shortages
  • Transportation disruptions
  • Government actions
  • Labour disputes
  • Power outages

18. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of personal information as described in that policy.


19. Changes to These Terms

We may update these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.


20. Governing Law

These Terms shall be governed by the laws applicable in the jurisdiction where Second City Blinds operates.

Any disputes shall be subject to the exclusive jurisdiction of the appropriate courts unless otherwise required by applicable consumer protection laws.


21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on our website.

We will be happy to assist you.