4.9/5
4.9/5

Privacy Policy

Effective Date: July 6, 2026

Second City Blinds (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.

By using our website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect personal and non-personal information when you interact with our website or contact us.

Personal Information

You may voluntarily provide information including:

  • Full Name
  • Email Address
  • Phone Number
  • Property Address
  • Billing or Installation Address
  • Window Measurements
  • Product Preferences
  • Project Details
  • Payment Information (processed securely through third-party payment providers)
  • Any additional information submitted through our contact forms or quote requests

Automatically Collected Information

When you visit our website, we may automatically collect information such as:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Our Website
  • Referring Website
  • General Geographic Location
  • Website Usage Statistics

2. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Process orders
  • Schedule consultations and installations
  • Deliver products and services
  • Process payments
  • Provide customer support
  • Improve our website and customer experience
  • Send order updates
  • Send promotional emails (only where permitted or with your consent)
  • Detect fraud and protect our business
  • Comply with legal obligations

3. Marketing Communications

If you subscribe to our newsletter or request marketing updates, we may occasionally send you:

  • Promotions
  • Special Offers
  • Product Updates
  • Company News

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.


4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Measure marketing performance
  • Enhance website security

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.


5. Analytics

We may use website analytics services, such as Google Analytics, to understand how visitors use our website.

Analytics may collect information including:

  • Device type
  • Browser information
  • Pages viewed
  • Session duration
  • Referral sources
  • General location data

This information is aggregated and does not directly identify individual users.


6. Third-Party Services

We may use trusted third-party providers to operate our business, including:

  • Website hosting providers
  • Payment processors
  • Email marketing platforms
  • Customer relationship management (CRM) systems
  • Appointment scheduling tools
  • Analytics providers
  • Advertising platforms

These providers only receive information necessary to perform their services and are expected to protect your information appropriately.


7. Payment Information

Online payments are processed securely by trusted third-party payment providers.

Second City Blinds does not store complete payment card information on its own servers.


8. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

  • Deliver products or services
  • Complete installations
  • Process payments
  • Meet legal obligations
  • Protect our legal rights
  • Prevent fraud or unlawful activity

9. Data Security

We implement reasonable technical and organisational measures to protect your information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.


10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.


11. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request a copy of your information
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.


12. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will promptly delete it.


13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.


14. International Data Transfers

If your information is transferred or processed outside your country of residence, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable privacy laws.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with an updated Effective Date. Continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.


16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact information provided on our website.

We will make every reasonable effort to respond to your enquiry promptly.